Nobody trains today’s unique breed of employee any better than the folks at Hard Rock Cafe. It shows in their service, and is personified in their commitment to excellence in every facet of their brand. My friend, Jim Knight, the Training Director for Hard Rock Cafe, has written an exceptional article highlighting their unique approach [...]
Working with Generation Y… as your boss?
If you think they’re difficult to understand as employees, imagine having to report to one as your boss! With more baby boomers working past the age of retirement and an ever-increasing number of Gen Whys moving up the corporate ladder, this scenario is becoming more common than you might think. In fact, I am asked [...]
A Success Story that Proves an Important Point
For the past three years, I’ve talked about and written about Pal’s Sudden Service – an extraordinary burger chain in the Southeast US. But when it comes to getting results out of young employees, Pal’s is not alone. The Restaurant Company, an Arby’s franchisee in Richmond, VA, is experiencing the highest sales volume among all [...]
Casual Friday’s on the Endangered List?
Have you noticed a trend toward more professional dress in the workplace, recently? While some companies are pandering to the whims of employees wanting to make every day a “causal Friday”, some companies have said “enough is enough” and are now classing up their environments by insisting employees attire themselves in a more traditional manner, [...]
Manufacturing Industries Challenged by Gen Y Workers
Manufacturing is another huge sector of the global economy that is being forced to reinvent their traditional employment strategies to accommodate younger workers. Not seen as a glamor industry, employers need to retool their labor practices to attract, manage, and retain top young talent. Below is an excerpt of a great article offering advice for [...]
Reading the Fortune of Generation Y
The cover story of Fortune Magazine’s June 2007 edition speaks to both sides of the “Us vs. Them” generational riff happening everywhere. I thought it to be pretty straightforward and accurate, and contain some key insights for both employers and Gen Y’s looking for strategies to help them better understand their Baby Boomer and Generation [...]