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This Job Application Will Make You Laugh. Then Cry.

A QSR client just forwarded this email to me 5 minutes ago.  It is an actual email response (not a text)  to a shift manager position they’ve advertised.

I’ve anonymized the names and contact information. Everything else is reprinted verbatim.

Subject: job for a manager

yes i called ur store in fort smith and they said that they were going to open a store in vanburn arkanass if that is tre i would be a good candidate for a shift superviser at the store i have been a manager at mcdonalds for olmost 7 years and before that i was a manager at sonic for bout 2 years and at sonic i ran the night shift  at mcdonalds i was on second shift for a wile  and then i went to night over nights i was running about 5000 to 75000 on second shift for an eight hour period. on over night i would run about 1500 a night they send u to class for ur managment i ma food safty certifide. and im also basic shift mangnnt creddited and i was suposed to go to a assistat class but no one wanted to go any where so i was stuck i could be a great crew and  a good manager
i am going to give u my store manager cell so u can call him and find out about me i also have  feild out an appp. on line and i am going to give u my cell nubb. so u can let me know if u are intrested in me. this is  johnny XXXXX  numb. is XXX-XXX-XXXX. i just thought id seend u this so hear it is and i hope u read this and let me know something because i am good worker i will discuse the pay rate if i get the job  and thank u nad have a blessd day this is my resemay i gess that is what u woiuld call it i gess pleas let me know something thak u and have a good day……….??

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This Week: Gen Y and the Work Ethic Crisis – 8/15/10

Here’s what has my attention over the last week with regards to blogs, tweets, and videos. Some have been around a while, but keep coming back into the discussion.

Enjoy, and let me know how I can help you and your organization build work ethic in teens and young adults.

In the bloggosphere:

What Teens Should Do Before Finding Work | Export Managers

Remember work ethic is very important and it will stick with you if you start off at a young age. The state will not allow you to do any job you want though since you are still a minor. If it involves driving or using power tools, …

Publish Date: 08/14/2010 2:47

http://www.exportmanagers.com/what-teens-should-do-before-finding-work/

Has the digital age made youth stupid or smarter? – Lori Cullen

We enjoy the idea of doing less and earning more, with a low relative value placed on work ethic, delayed gratification, and the like. If this is true, then technology itself only enables the instant gratification that we crave, …

Publish Date: 08/09/2010 6:33

http://blog.timesunion.com/loricullen/has-the-digital-age-made-youth-stupid-or-smarter/316/

They get teen feet in the door | job, jobs, through – Home – The

Many teens work to meet school expenses or to support themselves. For the experience alone, work is an important rite of passage. “Those first jobs teach you that strong work ethic that you need,” explains Kathy Du Vernet, …

Publish Date: 08/06/2010 8:28

http://www.ocregister.com/articles/job-260962-jobs-through.html

Tweets

Gen Y would like to live life at their own terms. Their confidence is overbearing..

By rsodhi1 at 08/14/2010 7:44

You Tube

Why Gen Y Wants to Work With You, Not For You #SXGenY

The #SXGenY group talks about why Gen Y wants to work in a collaborative and mentoring environment, and fellow Gen Y’ers join the discussion! Ben Smithee – @Spychresearch Sydney Owen – @Sydneyowen Nisha Chittal – @Nishachittal Elysa Rice – @Elysa Rya…

Penelope Trunk: Pay Dues? Not Gen Y

Penelope explains how the new generation of employees, “Millenials” or “Gen Y” redefines their happiness at work. That includes not paying dues.

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Many Young Employees Don’t Realize their Carbon Footprint can Kick ‘em to the Curb

Social media is a wonderful tool for helping young people find employment.  Used foolishly, however, it can also be a powerful tool for helping them find the back of the unemployment line.

I just came across this story from Charlotte, NC that illustrates my point. A Gen Y waitress at a pizza restaurant got her nose out of joint because she was asked to work overtime to take care of a last-minute customer.  Her disappointment intensified when she discovered that her work resulted in, what she felt, was a lousy tip.

Had this incident happened five or ten years ago, she would have probably whined to her boyfriend or a coworker and that would have been the end of it.  But this jilted food server took er feelings public when she posted an angry rant to her Facebook page and used an expletive to describe her customer.

Somehow, her scathing comments made their way back to her employer.  (Facebook friends aren’t always friendly).  The young lady was then called to task and terminated. She did not pass ‘Go’, and she did not collect $200. She lost her job and her employer lost face.  Lose/lose.

In a world where youth are encouraged to be 100% authentic and transparent and are repeatedly told not to suppress their feelings, the concepts of personal discretion and professionalism are on the list of endangered species.

It’s unfair to expect them to know when to hold back when the rest of the world is screaming ‘stand up and make your voice be heard.’

Unfortunate as it may be, employers need to educate young employees on what is acceptable and what will not be tolerated when they are discussing their employer in cyberspace. Easy-to-understand rules and consequences for breaking them must be clearly communicated in the early going.

The bottom line? Don’t assume your Gen Y employees understand their boundaries when it comes to discussing you on social media or you’re setting yourself up for a rude awakening.

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This Week: Gen Y and the Work Ethic Crisis – 8/2/10

Here’s what got my attention last week with regards to blogs, tweets, and videos.

Enjoy, and let me know how I can help you and your organization build work ethic in teens and young adults.

In the bloggosphere:

Performance Reviews? Gen Y Craves Them — Not The Rest Of Us

Gen Y, turns out: Ms. Reder agrees that employees are usually thirsty for feedback. She has observed that those new to the work force want it most. “One thing that’s very consistent when we look at generation Y is that they are …

Publish Date: 07/26/2010 11:08

http://trueslant.com/caitlinkelly/2010/07/26/performance-reviews-gen-y-craves-them-not-the-rest-of-us/

Gen Y in Never Never Land: are you a “Peggy Pan”? | bizMe

And yet we also know that Gen Y is extremely passionate about their work. You really want to make a difference in this world. So what’s really going on in the mind of Peggy Pan when she’s reluctant to take on a position that requires …

Publish Date: 07/23/2010 18:00

http://www.bizme.biz/bizclass/gen-y-in-never-never-land-are-you-a-peggy-pan/

Generation Y-Not: Retaining and Engaging Gen Y in the Workplace

Gen Y believes that communication is key in all directions, up, down, and lateral. To get the most out of Gen Y at work, create an environment where they are encouraged and rewarded for speaking up regarding ideas and concerns, …

Publish Date: 07/07/2010 13:53

http://www.recruitingtrends.com/generation-y-not-retaining-and-engaging-gen-y-in-the-workplace

I Can’t Find a Good Employee from Generation Y | Owners Only | BNET

I asked a Gen Y to clean the bathroom, and a quick “I don’t do bathrooms” came back at me. And I said, “Then do the books.” “I don’t know how to do the books.” My response, “Then clean the bathroom. What am I paying you to do? Work. …

Publish Date: 07/21/2010 14:53

http://blogs.bnet.com/smb/?p=1500

On Twitter:

New blog post on “Will Gen Y’s End Up Conforming to the Baby Boomer Workplace?” comment here: http://www.cherylcran.com/bold_leader/?p=181

By cherylcran at 07/30/2010 12:29


By WarOfWisdoms at 07/30/2010 1:25

On YouTube:

Dan Pink interviewed during the Chicago “Bunko Breakfast” on April 24, 2008

What Tech Leaders Really Think About Gen Y’s Ideas

Generation Y was the going to handle work its own way. The only problem is a lot of others aren’t so convinced.

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First Jobs Shape Work Ethic and Future Success

After delivering papers at 12, I took a job as a dishwasher at a chinese restaurant.  I worked 5-to-9 evenings and was paid $1.00 an hour under the table.  And I just discovered that I share that illustrious start to my career with Michael Dell, Founder of Dell, Inc.

I find it very intriguing to learn the humble beginnings of billionaires and Fortune 500 CEO’s.  This recent CNN story plays to my curiosity as we discover that Oprah started out bagging groceries and Apple CEO Steve Jobs started out as an intern at HP – - at the age of 12!

Work ethic isn’t something you’re born with, it’s something you’re instilled with in your youth.

What was your first job? At what age? What priceless lessons did you learn?

Please, do tell…

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Employee’s Theft Paints Employer as the Villain

Imagine that one of your employees ignores company rules and procedures, takes merchandise from your inventory, gives it away to someone she hears has gone through a difficult experience, and fails to record the transaction or tell anyone about it. Would you consider her actions grounds for termination?

Many employers would, and that’s exactly what happened at a Subway sandwich restaurant in Halifax, Nova Scotia a few weeks ago. However, in this instance, it wasn’t the employee that wound up with a black eye in the perception of the public; it was the employer that was vilified.

The front line employee knew about a fire at a nearby apartment complex and decided to give the two sandwiches she was entitled to lunch away to several of the victims. The young woman was fired for not following procedures, and when the media jumped on the story, she was immediately recruited by the competing Quizno’s down the street (can you say “publicity stunt”?) stating that they wanted to have people on their staff who would ‘do the right thing.’

It’s hard to imagine that we’ll ever know what really happened.  After all, it’s just a couple of sandwiches, and this happened in Nova Scotia.  Who cares, right?

Employer’s everywhere need to take note.  I’m of the opinion that this story has been ridiculously spun to make the big mean employer look like the Sheriff of Nottingham and the counter girl look like Robin Hood who was only trying to help the poor.  She may have had been warned several times about breaking procedures.  She may have had a poor performance record.  Then again, she may have had no intention of sacrificing her own sandwiches, but just used that as an excuse after being caught red-handed.  Do you actually believe that she was an model employee and this was her only offense, and that she was only trying to do the right thing?

Me either.

There’s one word that cannot be overemphasized to trainers and managers when instructing your employees about the rules, policies, and procedures for handling cash and merchandise, and the use of employee perks and discounts: clarity.

Any degree of ambiguity whatsoever leaves you wide open to your employee’s imagination. And with the story-starved media and your opportunistic competitors always on the prowl, you don’t want to end up being the main course on anyone’s menu.

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Summer a Bummer for Teens Needing Jobs – But is there’s an Upside?

Blame the recession.  Blame congress for bumping the minimum wage making employers gun-shy about hiring part-time seasonal workers. But whoever you blame, feel compassion for teen job seekers this summer.  They are feeling the effects as bad–or perhaps even worse–than other demographic sectors of our workforce as this recent CNBC report points out.

You know who really can ‘feel their pain’? Our grandparents and great grandparents; the pre-baby boom matures, traditionalists, or as Tom Brokaw dubbed them, “the Greatest Generation.” They may not know Lady Gaga from an iPad, but Lordy, they certainly know how to work and they never took any job they had for granted.

The tremendous infrastructure our nation was built on and we take for granted was a direct result of their unparalleled work ethic. Makes you wonder…

At what age did they learn to ‘keep their nose to the grindstone’ and ‘give an honest day’s work for an honest day’s pay?’

If they don’t recall living during the The Great Depression, they inherited the work ethic that was born as a result of it. A period when jobs were few and far between and Help Wanted signs were as rare as alien sightings. Young, unskilled job seekers had no choice but to suck it up and do whatever the man asked them to do to find a job and hang on to it. And if/when they found work, they had to pinch pennies and do without anything but the bare necessities as job security was unheard of.

And as painful of an experience as they had in their youth, the work ethic they developed during those times never left them. It made them stronger, it made business and industry stronger, and it made America the strongest nation in the free world.

As unpleasant and unwelcome as this current recession is, there could be a silver lining. Perhaps Generation Why is discovering that jobs don’t grow on trees, and work isn’t something to be avoided.

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Chick-FullServ-A: Consistently Great Service in this QSR No Accident

For most retail and restaurant chains, customer service training programs for front line service providers are simply an extrapolation of the same basic commands: Smile. Listen. Be nice. Be friendly. Maintain eye contact. Try to accommodate, etc.

The problem is, command-based service training programs like these never addresses the fundamental question going on inside the mind of the young trainee who is then expected to provide the service; that being “Why?”

“Why do I have to bend over backwards to please a customer, especially one that’s being rude, impatient, or demanding?”

Bear in mind, this is a generation that’s used to buying online and/or from a vending machine.  From their viewpoint as a customer, a person in the service equation is a luxury. Why should the people they wait on get better than the vending machine service they, themselves are accustomed to?

They ‘get’ that providing good service somehow leads to more money for the business and/or boss, but the young employee rarely internalizes the training because they derive no direct benefit to the outcome of providing good service. Moreover, these basic commands don’t resonate and rarely stick because the trainee doesn’t make the connection between their actions and the resulting impact on the customer.

There is one notable exception, however.

Chick-Fil-A is renowned for providing an exceptional guest experience in an industry otherwise notorious for bad service. Regardless of which of their 1428 locations you enter, you can bank on being waited on by a smiling, friendly, well-groomed, eager-to-please front line crew member.

How is Chick-Fil-A able to consistently provide a service experience that the vast majority of its competitors can’t match? For starters, they go beyond the traditional model of commanding young employees what to do to appeal to their need to know why it matters.

Pretend for a moment that you’re a young hourly worker at Chick-Fil-A. After watching this 3-minute training video, do you think you’d ever again think of the customers you serve in the same way?

Every Life Has A Story – Chick-fil-A from Dan T. Cathy on Vimeo.<–>

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The Smartest Advice in the World by the Smartest Man I Know

This morning I sent an email out to everyone in my family.  I’ve never sent a single email to all of them as I’ve never found anything so important and so relevant that they all need to pay attention.

Today’s email was an exception.

After I sent it I thought, there’s nothing that email contained of a deeply personal nature, so why not pass it along to my readers?

So below is the exact email they received.

(Consider yourself ‘family’ for a day.)

Hey guys:

Allow me to share something with you that is both simple and profound.

It is a very short blog post written by Seth Godin, the man I consider to be the smartest living human on the face of the planet. He’s a former marketing professor at Stanford and a bestselling author of 12 books. Three million people read his advice every single day making his the most read blog in the world by a large margin.  I’ve had the great privilege to meet him and spend a half hour of one-on-one time with him, and I am a raving fan.

Seth’s topic today concerns when to borrow and when not to borrow. He gives a brilliant, but very simple rule for using credit. If the 9 word rule (given at the end) had been engrained into the head of every 16-year-old in America for the past 30 years, our country would not be on it’s way to being owned by China, and our nation’s economic future would be secure.

We’ve all seen too many friends and loved ones go down in flames because they either didn’t know–or didn’t follow this simple rule:

Debt is Not Your Friend by Seth Godin

Here’s a simple MBA lesson: borrow money to buy things that go up in value. Borrow money if it improves your productivity and makes you more money. Leverage multiplies the power of your business because with leverage, every dollar you make in profit is multiplied.

That’s very different from the consumer version of this lesson: borrow money to buy things that go down in value. This is wrongheaded, short-term and irrational.

A few decades ago, mass marketers had a problem: American consumers had bought all they could buy. It was hard to grow because dispensable income was spoken for. The only way to grow was to steal market share, and that’s difficult. Enter consumer debt.

Why fight for a bigger piece of pie when you can make the whole pie bigger, the marketers think. Charge it, they say. Put it on your card. Pay now, why not, it’s like it’s free, because you don’t have to repay it until later. Why buy a Honda for cash when you can buy a Lexus with credit?

One argument is income shifting: you’re going to make a lot of money later, so borrow now so you can have a nicer car, etc. Then, when money is worth less to you, you can pay it back. This idea is actually reasonably new–fifty years or so–and it’s not borne out by what actually happens. Debt creates stress, stress creates behaviors that don’t lead to happiness…

The other argument is that it’s been around so long, it’s like a trusted friend. Debt seems like fun for a long time, until it’s not. And everyone does it. We’ve been sold very hard on acquisition = happiness, and consumer debt is the engine that permits this. Until it doesn’t.

The thing is, debt has become a marketed product in and of itself. It’s not a free service or a convenience, it’s a massive industry. And that industry works with all the other players in the system to grow, because (at least for now) when they grow, other marketers benefit as well. As soon as you get into serious consumer debt, you work for them, not for you.

It’s simple: when the utility of what you want (however you measure it) is less than the cost of the debt, don’t buy it.

Debt is expensive, it compounds, it punishes you. Stuff now is rarely better than stuff later, because stuff now costs you forever if you go into debt to purchase it.

It takes discipline to forego pleasure now to avoid a lifetime of pain and fees.

Resist. Smart people work at keeping their monthly consumer debt burden to zero. Borrow only for things that go up in value.

Easy to say, hard to do.

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Parents Who Unschool are Uncool and Turning Kids into Fools

At the end of a live presentation, the questions I dread more than any other all fit into the same broad category; parenting. When your topic expertise is teens and young adults in the workspace, people often assume that you must also know the secret formula to managing attitudes, behaviors, and performance at home. Risky assumption, at best.

I am a parent of two and step parent of two children (all now well into their twenties) and I’ve made more than my share of mistakes in the parenting department. Truth be told, I don’t believe there is anyone qualified or worthy of the title ‘parenting expert’, and if there is, I’ve never been in the same zip code with him/her.

That being said, I do feel qualified to call out lousy parents when I see them, and aside from the obvious (i.e. abusers, abandoners, etc.) I am about to point all ten fingers at the idiotic parents who choose to ‘unschool’ their kids.

Unfamiliar with unschooling? So was I until I came across this ABC News report revealing a growing movement among parents to allow their kids to pretty much do whatever the h-e-(double hockey sticks) they want to. That’s right, with this Laissez-faire form of parenting, the kid determines what they think they think is in their own best interests.

And the 150,000 parents who are now ‘unschooling’are not limiting this practice to mature children. Kids, tots, heck, even infants are smart enough to make their own choices, aren’t they? Don’t want to clean your room/eat your veggies/brush your teeth/say please or thank you/ or even go to grade school? Don’t worry; you don’t have to.

Talk about completely destroying a kid’s life! By the time these ‘unschooled’ children discover the choices they made through their youth were bad, the consequences will be catastrophic and many will be irreversible. Meanwhile, the permissive parents who’ve taken the easy path to avoiding all confrontations naively assuming that ‘life’ would do their job for them, are left defending their philosophy with skewed logic and shrugged shoulders.

There’s a common term for unschooled children: ignorant. There’s also a term for parents who allow this: negligent.

And with the number of parents choosing to unschool children increasing, there’s a term for a society that will not step in and enact strict legislation against this: endangered.

Watch this ABC News report and chime in here with your comments.

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